Telemetry
AWS Cloudwatch
Capture engineering telemetry data through AWS Cloudwatch and PlayerZero will connect technical context to customer issues happening in real time.
AWS Cloudwatch is a monitoring and management service provided by Amazon for the AWS cloud and the applications running on AWS.
Engineering Connectors
Engineering connectors give PlayerZero visibility into:
- Session logs
- Backend errors and traces
- Serverside events
With engineering connectors, PlayerZero logs all relevant technical insights for each user session. It then subsequently correlates these insights with relevant ticketing, SCM and analytics data to help teams gather full usage context and better answer why certain things are happening to their users.
Setup
- From the PlayerZero web app, navigate to the home page.
- Click on the “Connectors” button
- Filter by the ”Engineering” group in the dropdown
- Search for and select “AWS Cloudwatch”
- Input your AWS Access Key ID
- Input your AWS Secret
- Add your AWS Region
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